All rights reserved by K.M. Global P2P Finance Pvt. Ltd.
Grievance Redressal Mechanism :
How to log in a complaint/where can a complaint be made
As a customer, if you have any feedback/ suggestions or grievances with respect to the services offered by K.M. Global P2P Finance Pvt Ltd.(hereinafter referred to as ‘the Company’), you may please write to the Company’s Customer Service Department through any of the following channels:
You may write a letter at the address:
How a complaint should be made:
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.
When to expect a reply
The Company shall endeavor to address/respond to all queries/grievances within reasonable time and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.
Whom to approach for redressal
Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:
| Params | Creditfair Capital |
|---|---|
| Name | Maria Nadar |
| Designation | Grievance Redressal Officer |
| Phone Number | +91 8097400463 |
| Address | K.M. Global P2P Finance Pvt Ltd., Surya Mahal 4th Floor, 5 Burjorji Bharucha Marg, Mumbai-400001 |
| grievance@creditfaircapital.in |
Escalation to Reverse Bank of India
In case the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, the customer may approach the Complaint Redressal Cell of Reverse Bank of India by lodging its complaint in offline/ physical mode by post to the following address:
Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Post Box No. 40, Chennai Post Office, Chennai